Cash GearERP · POS · Shipping
Menu
العربية Book a demo

Cash Gear ERP · Android app

Privacy Policy for Cash Gear ERP

Cash Gear ERP is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Get the Android app
Applies to
Cash Gear ERP client for Android, and CashGear Shipping for Shopify
Package
com.cashgear.mobilerp
Last updated

1Information We Collect

1.1 Information You Provide

  • Account Information: Business email address, company name, user name
  • Business Data: Inventory records, customer information, order data, financial records entered by you or your organization
  • Profile Information: Job title, department, preferences

1.2 Automatically Collected Information

  • Device Information: Device type, operating system version, unique device identifiers
  • Usage Data: Features used, pages viewed, time spent in app
  • Log Data: IP address, access times, error logs

2How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our ERP services
  • Process your business transactions and orders
  • Generate reports and analytics for your business
  • Synchronize data across your devices
  • Provide customer support and respond to inquiries
  • Send important updates about service changes
  • Improve app performance and user experience
  • Detect and prevent fraud or security issues
  • Comply with legal obligations

3Data Storage and Security

3.1 Data Storage

  • Cloud Infrastructure: Hosted on Microsoft Azure, UpCloud (Europe)
  • Encryption: Data encrypted in transit (TLS 1.2+); access tokens for connected services such as Shopify stored encrypted (AES-256)
  • Backups: Regular automated backups for data recovery
  • Multi-Tenancy: Your company data is isolated from other customers

3.2 Security Measures

  • Industry-standard encryption protocols
  • Role-based access: staff see only what their role allows, and merchants and couriers only their own shipments
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures

4Data Sharing and Disclosure

We do not sell your data.

We may share information with:

4.1 Service Providers

  • Cloud Hosting: Microsoft Azure, UpCloud (data storage and processing)
  • Customer Support: Support ticket systems

4.2 Legal Requirements

We may disclose your information if required to:

  • Comply with legal obligations or court orders
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Respond to government requests

4.3 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5Your Rights and Choices

5.1 Access and Control

You have the right to:

  • Access: Request copies of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Export: Download your data in portable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain data processing activities

5.2 Company Administrator

If you use Cash Gear ERP through your employer:

  • Your company administrator controls your account and access
  • Your company sets data retention policies
  • Contact your company administrator for data requests

5.3 Opt-Out Options

  • Marketing Emails: Unsubscribe link in emails
  • Push Notifications: Disable in app settings or device settings
  • Location Data: Disable in device permissions

6Data Retention

We retain your information:

  • Active Accounts: For the duration of your subscription
  • After Cancellation: 90 days for account recovery, then deleted
  • Legal Requirements: Longer if required by law (e.g., tax records)
  • Backups: May persist in backups for up to 90 days after deletion

7International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place through:

  • Standard Contractual Clauses (EU)
  • Compliance with local data protection laws

8Children's Privacy

Cash Gear ERP is a B2B business application not intended for children under 13. We do not knowingly collect information from children. If we become aware of such collection, we will delete it immediately.

10California Privacy Rights (CCPA)

California residents have additional rights:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to deletion of personal information
  • Right to non-discrimination for exercising these rights

Note: We do not sell personal information.

11European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR including:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with supervisory authority

12CashGear Shipping for Shopify

CashGear Shipping is a Shopify app for stores whose shipping company runs on Cash Gear ERP. The store owner (the merchant) and the shipping company choose to connect the store; the shipping company is responsible for the delivery data, and Cash Gear processes it on its behalf. Data processing terms

12.1 Data We Receive from Shopify

  • Receiver: Name, phone numbers and shipping address for orders to be shipped
  • Order: Order number, items and quantities, order note, weight, amount due on delivery, shipping method
  • Store: The store's Shopify address and its access token, which we store encrypted

We do not receive customers' email addresses.

12.2 How We Use It

  • Create and deliver the shipment and collect cash on delivery
  • Mark the order fulfilled in Shopify with the courier's tracking number and update its delivery status

We do not use this data for marketing, do not sell or share it with third parties, and make no automated decisions about customers.

12.3 Who Can See It

The shipping company's staff who handle shipments, and the courier assigned to the parcel. Other merchants and couriers cannot.

12.4 Retention and Deletion

  • Receiver details are kept while the shipment is active and until it is settled, then erased after the period the shipping company sets, unless the law requires longer
  • When a store uninstalls the app, our access to the store in Shopify is removed at once; when Shopify asks us to erase a customer's or a store's data, we erase it, except what a shipment still in progress or the law requires us to keep

12.5 Data Requests

Customers can ask the store for a copy of their data or for its erasure. Shopify forwards the request to us and we answer within 30 days. Contact: info@cashgearerp.com

13Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via:

  • Email notification to registered users
  • In-app notification
  • Notice on our website

Continued use of the app after changes constitutes acceptance of the updated policy.

14Contact Us

Questions or concerns about this Privacy Policy?

Address
Cash Gear
Ismailia, Egypt